Returns & Refunds

Honest policy.
No fine print.

If something arrives broken, leaking, or wrong — we replace it or refund it, no questions asked. Just send us a photo on WhatsApp. We don't hide behind a returns portal.

What we replace

  • Product damaged or leaking on arrival
  • Wrong item in the package
  • Item missing from your order

WhatsApp us a photo of the issue within 48 hours of delivery. Include your order number. We don't ask you to return the damaged item — a clear photo is enough.

What we can't accept

  • Change of mind after opening
  • Products that have been used or consumed
  • Ordered the wrong product — please check the description before buying

We are a small team sourcing direct from Kashmir. We rely on you reading product descriptions carefully. If you have any doubt before buying — WhatsApp us first.

How to report an issue

Send us a photo on WhatsApp

Open WhatsApp and send a clear photo of the damaged or incorrect item. Add your order number in the message. That is all we need — no forms, no portal.

We confirm within 24 hours

A real person from our Srinagar team reviews your photo and confirms the replacement or refund. We reply the same business day in most cases.

Replacement shipped or refund done

Replacement dispatched from Srinagar within 2 business days. Refunds go back to your original payment method within 5–7 business days depending on your bank.

Something wrong with your order?

Sabir or Tabish will personally sort it out. Mon–Sat, 9am–7pm IST.

WhatsApp us now
Returns FAQ

Common questions about returns.

Most 'Kashmiri saffron' sold online is Iranian saffron relabelled. Ours is sourced directly from growers in Pampore — the only GI-tagged saffron-growing district in India. We can share the harvest lot
saffron
NABL is India's national accreditation body for testing labs. An NABL-accredited report means the lab itself has been independently audited for accuracy — it is not just any private analysis. Our reports test for heavy metals
all
Raw resin. We do not process Shilajit into capsules or powder. The resin is collected from rock faces in Paddar (Kishtwar) at altitude
shilajit
Dissolve a pea-sized portion (around 200mg — the size of a small raisin) in warm water or milk. Take once daily on an empty stomach. Do not mix with very hot liquids. Consistent use over 4–8 weeks is where the compounding effect shows. If you are on medication or pregnant
shilajit
Cheap honey is routinely cut with rice syrup or inverted sugar — these pass basic purity tests. Our honey is tested by NABL lab for NMR (nuclear magnetic resonance) profiling which detects adulterants that standard tests miss. The report is on our website. Beyond the test: our honey comes from single-source apiaries in high-altitude Kashmir meadows — there is no blended batch.

Still have questions?

Chat with us on WhatsApp